Do you offer refunds for your legal services at GDPS?

At GDPS LLP, our primary goal is to provide exceptional legal services and achieve positive outcomes for our clients. Due to the nature of legal work, which involves significant intellectual effort, time, and resources, we generally do not offer refunds once services have been rendered.

However, we are committed to client satisfaction and conduct thorough consultations before beginning any work to ensure clients fully understand the scope, potential outcomes, and associated costs of our services. If you have any concerns about our billing or services, please do not hesitate to contact us so we can address them promptly and fairly.

What options do I have if I need legal services from GDPS LLP but do not have money for a retainer?

At GDPS LLP, we understand that upfront legal costs can be a significant concern for many clients. As a small law firm with BIG actions, our priority is to provide accessible legal assistance to those in need. If you are unable to pay a retainer fee, here are a few options we offer:

1. Flexible Payment Plans: We can discuss custom payment arrangements that spread the cost over time, making it more manageable for your financial situation.

2. Contingency Fee Arrangements: For small claims and human rights claims, we may work on a contingency fee basis. This means you only pay legal fees if we win your case, with a money retainer.

3. Pro Bono Services: Depending on the specifics of your case and our current capacity, we might offer pro bono (free) legal services for individuals with significant financial hardship. To find out more about these options, please contact our office directly.

During your initial consultation, we will thoroughly assess your case and discuss the best payment plan tailored to your needs. At GDPS LLP, we are committed to delivering exceptional legal services without financial barriers.

how long does it take to complete a case?

The duration of a case at GDPS LLP can vary based on several factors, including the complexity of the legal issue, the type of case, court schedules, and whether it is resolved through negotiation or goes to trial. While it is difficult to provide a precise timeframe without understanding the specifics of each case, straightforward cases might be resolved within a few months, whereas more intricate cases could take a year or more.

At GDPS LLP, we pride ourselves on our proactive approach and efficient handling of cases to achieve timely resolutions.

To get a more accurate estimate, we recommend scheduling a consultation where we can assess your situation and discuss the likely timeline.

How do I file a complaint, compliment, or concern with GDPS LLP?

At GDPS LLP, we value your feedback and strive to maintain a high standard of service. Whether you have a complaint, compliment, or concern, we encourage you to share it with us. To file any feedback, please follow these steps:

1. Email Us: Send your detailed feedback to our dedicated feedback email address: info@gdpsllp.com. Please include your contact information, case number (if applicable), and a thorough description of your experience or issue.

2. Call Us: If you prefer speaking to someone directly, you can call our office at (289) 246-7608 during our business hours (Monday to Friday, 10:00 AM to 5:00 PM).

3. Visit Us: You are also welcome to book an appointment to visit our office at 200-5700 Yonge St. W, Toronto Ontario where you can speak to a member of our team in person. Rest assured, all feedback is treated with the utmost confidentiality and seriousness.

For complaints, we aim to acknowledge receipt within 48 hours and provide a resolution within 14 working days.

Compliments are shared with our team to acknowledge their hard work. Concerns are reviewed thoroughly to ensure continuous improvement in our services.

Thank you for helping us maintain the highest standards at GDPS LLP, where we are committed to delivering BIG results with attentive, personalized service.